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Prospectiva is a multinational group present in 10 countries, operating in the Engineering market for more than 35 years.
.GDPR implementation {
.project {
With the recent changes to European legislation and, consequently, to Portuguese legislation, it has become essential to ensure the adaptation and compliance of the GDPR. In this sense, it was necessary to develop and implement a system of privacy tools, in which it is possible for users to export, update and delete their data, ensuring the compliance of the entire Prospective group website with GDPR
}
.solution {
Update and comply with GDPR standards on the group’s website, under Portuguese/ European legislation
}
}
.business management system {
.project {
Technical support and ticket management system;
}
.solution {
Development of a tailor made system using Zammad version 2.3.x;
}
}
.intranet & CRM {
.project {
We were invited to propose a technological solution that could meet the needs and business requirements presented, such as to manage and centralize information at the level of production and project management, information related to the commercial department, manage documents, contacts and assets transversally to all the remaining modules and allow it also from mobile apps. On the other hand, in addition to maintaining and centralizing the assets and functionalities related to the relationship management between the group / companies, clients and employees, including history for at least 5 years, it was imposed that the technological solution also supplies, according to the generated data, the proper performance and decision-taking indicators to the administrative departments.
}
.solution {
The base technology chosen was vTiger, including customized code to make it fit the reality of the group and the presented requirements, while allowing (by architecture) the necessary updates (guaranteed by the open-source community) and therefore reducing the technologies maintenance costs.
}
}
